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FAQ's about user's through Click4Advisor and PMP-Advisors.com
How much does it cost?
Each Advisor sets their individual per-minute rate. Be sure to check the Advisor rate on the Pop-Up Page before you call.
How do I call an Advisor?
There are two ways a call can be placed to an Advisor. The first is by placing a call online by clicking on the Call button located on the Advisor's listing page. In the Pop-Up window, type in your Username, password, and phone number, then click on the Call on Phone button. A call will be placed to you, which will connect you to the Advisor after the Click4Advisor voice prompt. The second is by calling the Advisor through the Dial-In service.
How do I know the Advisor I'm calling is an expert?
Before you call, you can check the Advisor Profile and Feedback in the Pop-Up Page. Here you will find the Advisor's credentials and experience, as well as the feedback from other Users who called the Advisor. The feedback system is the Users' best guide to the quality of the Advisors. Please always take the time to give honest and sincere feedback after your calls. The quality of the system depends on you.
What is the Click4Advisor 1-800 Dial-In service?
The Dial-In service number is 1-888-626-7386. Click4Advisor Dial-In service allows Users to use the Click4Advisor system even when you are not in front of a computer. As a User, you can Check your Account Balance, Make a Deposit and Connect to Your Advisor through the Dial-In service.
How do I use the Click4Advisor 1-800 Dial-In service?
To use the system, you need to have your unique Dial-In ID and PIN. To access your Dial-In ID and PIN, in the Member Web Interface, User Profile section, click on the Update Dial-In Pin link. There, you will see your unique Dial-In ID and you will be prompted to create your own personal Dial-In PIN. Once you have these numbers, you can begin using the Click4Advisor Dial-In service by calling 1-888-626-7386.
How do I call Advisors through the 1-800 Dial-In service?
To call an Advisor through the Dial-In service, you need to know your own Dial-ID and PIN, as well as the Dial-In ID of the Advisor you wish to call. Advisor Dial-In ID's are visible in the Advisor's Click4Advisor phone link popup window. After calling 1-888-626-7386, you will be prompted to enter your Dial-In ID and PIN. You are then given a menu of action choices. After choosing to Call an Advisor, you will be prompted to enter the Advisor's ID.
How do I access the Dial-In service if I am located outside to USA/Canada?
For outside to USA/Canada users, you should call 1-510-897-1288 to access dial-in service.
Does it cost extra to use the Dial-In service?
No. There is no extra cost for using the Dial-In service, and every activity that is initiated through the Dial-In service is completely integrated with the Click4Advisor Internet system.
Can I search for Advisors through the 1-800 Dial-In service?
The 1-800 Dial-In service has a ‘Find an Advisor’ search function. Option 4 allows you to Find an Advisor either by hearing lists of targeted Advisors or by inputting the first few letters of a specific Advisor.
What happens if I call an Advisor who is supposed to be 'Available', but I get an answering machine or otherwise cannot reach her/him? Am I charged for the Call?
In order to prevent accidental charges assessed to Users due to Advisors' inaccessibility specifically during times of advertised 'availability', Click4Advisor utilizes a 30-Second Buffer Zone. The Buffer Zone allows you to be connected to an Advisor's phone line for up to 30 seconds without being charged.
This covers the unlikely case wherein, despite calling during an Advisor's prescribed hours of availability, you may not be connected directly to an Advisor for any reason and so opt to discontinue the call. In this case, as long as you hang up within 30-seconds, you will not be charged for the unsuccessful call.
What is 'Submit a Callback Request' and how does it work?
When the Advisor you are trying to reach is busy or unavailable, you can 'Submit a Callback Request' and get connected the moment the Advisor becomes available again. This saves you the hassle of having to continuously check to see if the Advisor is free.
There are two ways you can 'Submit a Callback Request'. The first is online by clicking the 'Submit a Callback Request' from the Advisor Pop-Up window, filling out the request form, and submitting it. The second is by calling the Dial-In service and following the voice prompts.
How can I email an Advisor?
You can email any Advisor by logging into your User account or by clicking on the 'Email to Advisor' link in the Advisor's popup window, which will direct you to your User account. Go into the Message Center section and click on Create New Message. Enter in the Advisor's name and submit your message when done.
How do I add more money?
Just login to your User Web Interface or call 1-888-626-7386 to make a deposit to your account. You also have the option to add money during a call with an advisor. When there is one minute remaining, a voice prompt will ask you to press 1 to add more money to continue the call. Minutes will not be charged for the time spent adding money during the call.
Before you are able to use the Dial-In number you will have to sign up to Click4Advisor first, existing users click here. To use this system, you need to have your unique Dial-In ID and PIN. To access your Dial-In ID and PIN, in the Member Web Interface, User Profile section, click on the Update Dial-In Pin link. There, you will see your unique Dial-In ID and you will be prompted to create your own personal Dial-In PIN. Once you have these numbers, you can begin using the Click4Advisor Dial-In service by calling...
1-888-626-7386
Welcome to the PMP-Advisors.com Customer Service. This section will provide new and existing users with FAQ's about Click4Advisor and their sign up procedures. Please contact PMP Advisors using the form below if you have additional questions regarding PMP Advisors. Although, in order for PMP Advisors to contact you in return, please provide your name and an email in the first box marked "Name & Email Address" before submitting. Responses can and will take up to 24 hours for a response.
Please note: If it's a payment issue, or something is wrong with your Click4Advisor account, please call or contact Click4Advisor. As PMP Advisors is not responsible for payments, and/or transactions involved from client to advisor and vise versa. PMP Advisors does not handle any currency transactions at all.
Thank You for your patience, PMP Advisors Admin, Jason
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